Q. How does the benefit work?
A. Simply call the toll-free number, Monday through Friday between 7 a.m. and 8 p.m. Central to reach a counselor with outstanding educational credentials and professional experience. Starting with a national database of over 750,000 providers, the counselor will identify possible solutions and make between 20 to 30 calls to identify providers who match the specific family situation and ensure availability of care when it is needed. Within 48 to 72 hours, a comprehensive referral packet is sent out. It includes a list of providers who meet the family's needs, specifies availability of service, and educational materials to assist the family in making a decision about care. Two weeks later, the counselor follows up to determine if a decision has been made, if the member needs additional referrals, or to answer any questions.

Q. What types of problems do the Family Consultation Services deal with?
A. Expert counselors, experienced with the ins and outs of child and elder care services can help in these type of situations:

  •  Finding an in-home child care provider for an infant or toddler
  •  Making transportation arrangements to the doctor for a grandfather  who is living by himself in another state
  •  Finding care for a brother with a debilitating disease Understanding  what Medicare, Medicaid or private insurance covers for an elderly  relative's care and identifying programs that are available at little or   no cost
  •  Finding an after-school program or summer camp for a child in  elementary  school
  •  Understanding the costs of various living arrangements if a parent can  no  longer live at home
  •  Finding care for a brother with a debilitating disease

Q. What is included in the Provider Profile Packet?
A. The packet contains a brief description of the service including terms and information on different options to help you better make your decision. It also suggests questions to ask and things to look for to help evaluate the quality of service and typical cost range.

Q. Is there someone who can answer questions about the Family Consultation Service?
A. Yes. Simply call the toll-free number on the back of the membership card and an experienced counselor can help with any questions or concerns.



Payment must be made at the time of service in order to receive a discount.

THIS IS NOT INSURANCE, NOR IS IT INTENDED TO REPLACE INSURANCE
Copyright, New Benefits, Ltd. 1990-2005

{ Close Window}